✅ 1. Cookie Policy

Effective Date: [Insert Date]
Website: qlmsocialsai.co.uk
Company: QLM BUSINESS SOLUTIONS LIMITED
Contact: support@qlmsocialsai.co.uk

1. Introduction

This Cookie Policy explains how QLM BUSINESS SOLUTIONS LIMITED (“QLM,” “we,” “our,” “us”) uses cookies and similar tracking technologies on qlmsocialsai.co.uk and within the QLM Social AI platform.

By continuing to use our website, you consent to the use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help with functionality, analytics, and personalization.

3. Types of Cookies We Use

3.1 Essential Cookies

Required for the website to function, including:

User authentication
Security protection
Platform operation

These cannot be disabled.

3.2 Analytics & Performance Cookies

Used to analyze traffic, usage patterns, and improve performance.

3.3 Preference Cookies

Remember your settings such as:

Language
Saved preferences
Dashboard configuration

3.4 Marketing & Third-Party Cookies

Used when integrating with platforms such as:

Make.com
Zapier
Buffer
Social media networks

These cookies may track interactions for performance or integration purposes.

4. Third-Party Services

Third parties may place cookies when you connect integrations or view embedded content. Each service has its own privacy and cookie practices.

5. Managing Cookies

You may:

Adjust browser settings
Delete existing cookies
Block certain types of cookies

Blocking cookies may affect Platform functionality.

6. Updates to This Policy

We may update this Cookie Policy periodically. Changes will be posted on this page.

✅ 2. Data Processing Agreement (DPA)

Effective Date: [Insert Date]
Between:
QLM BUSINESS SOLUTIONS LIMITED (“Processor”)
and
The User/Agency (“Controller”)

1. Purpose

This DPA forms part of the Terms of Service and governs QLM’s processing of personal data on behalf of the User in compliance with the UK GDPR and Data Protection Act 2018.

2. Roles

User = Data Controller
QLM BUSINESS SOLUTIONS LIMITED = Data Processor

3. Subject Matter of Processing

QLM processes data solely for delivering QLM Social AI functionalities, including:

Client profile management
Content generation
Scheduling and reporting
Third-party integrations

4. Duration

Processing continues for as long as the User maintains an active account.

5. Types of Data

Personal data may include:

Contact details
Client profiles
Social media metadata
Uploaded content
Account activity logs

Sensitive data is not intended to be processed.

6. Obligations of QLM (Processor)

QLM agrees to:

Process data only on documented instructions
Ensure confidentiality of personnel
Implement industry-standard security measures
Notify the Controller of data breaches without undue delay
Assist with data subject requests
Support audits when reasonably required
Delete or return data upon termination

7. Sub-processors

QLM may use vetted sub-processors such as:

Hosting providers
Payment processors
Automation tools (Make.com, Zapier)
Scheduling tools (Buffer)
Analytics and communication services

A list can be provided upon request.
QLM ensures all sub-processors meet UK GDPR standards.

8. International Transfers

Where data is transferred outside the UK, QLM uses:

Standard Contractual Clauses
Adequacy decisions
Equivalent safeguards

9. Controller Obligations

The User agrees to:

Ensure lawful basis for their data collection
Obtain client consent where required
Not upload unlawful or sensitive data
Comply with all applicable data protection regulations

10. Termination

Upon account closure or termination:

QLM will delete or return personal data, unless required by law to retain it.

✅ 3. Refund Policy

Effective Date: [Insert Date]
Company: QLM BUSINESS SOLUTIONS LIMITED
Service: QLM Social AI Platform

1. Subscription Payments

All subscriptions to QLM Social AI are billed in advance and grant access to the platform for the purchased term.

2. Refund Eligibility

Refunds are generally not provided, except where required by law.

A refund may be considered only if:

A duplicate charge occurred
A technical error prevented normal service use
The User cancels within a legally mandated cooling-off period (if applicable)

3. Non-Refundable Situations

No refunds will be issued for:

Partial subscription periods
Unused time on active subscriptions
Account misuse or violations of the Terms of Service
Dissatisfaction with AI-generated outputs
Third-party integration issues (Buffer, Make.com, Zapier, etc.)

4. Cancellations

Users may cancel subscriptions at any time.
Upon cancellation:

Access remains active until the end of the paid billing cycle
No prorated refunds are issued

5. Chargebacks

Initiating a chargeback without contacting us first may result in:

Account suspension
Additional verification requirements

6. Contact

For billing or refund questions, email:
support@qlmsocialsai.co.uk

✅ 4. Website Disclaimer

Website: qlmsocialsai.co.uk
Company: QLM BUSINESS SOLUTIONS LIMITED

1. General Information

The content on this website and within the QLM Social AI platform is provided for general informational and operational purposes only.

2. No Professional Advice

AI-generated content may contain errors or may not be suitable for professional use without review.
Nothing generated by QLM Social AI should be considered:

Legal advice
Financial advice
Marketing guarantees
Professional strategic guidance

Users must review all content before publishing.

3. Accuracy of Information

While we aim for accuracy:

We do not guarantee completeness, reliability, or accuracy
AI outputs may be unpredictable
Data and platform availability may vary

4. Third-Party Links & Integrations

We are not responsible for:

Third-party websites
Integration errors or downtime
Content generated or stored externally

5. Limitation of Liability

QLM is not liable for:

Content published using the Platform
Loss of business, data, or reputation
Decisions made based on AI-generated content
Errors, interruptions, or system issues

Use of the Platform is at your own risk.

6. No Guarantees

We do not guarantee:

Increased performance
Improved social media results
Reliability of third-party tools
Specific outcomes from content or scheduling