Privacy Policy

Effective Date: December 8th 2025
Website: qlmsocialsai.co.uk
Service: QLM Social AI
Owner: QLM BUSINESS SOLUTIONS LIMITED
Registered in: London, United Kingdom
Contact: support@qlmsocialsai.co.uk

1. Introduction

This Privacy Policy explains how QLM BUSINESS SOLUTIONS LIMITED (“QLM,” “we,” “our,” “us”) collects, uses, stores, and protects personal data when you use QLM Social AI through qlmsocialsai.co.uk.

By accessing our website or using QLM Social AI, you agree to the terms outlined in this Privacy Policy.

We are committed to complying with the UK GDPR, Data Protection Act 2018, and all applicable UK privacy laws.

2. About QLM Social AI

QLM Social AI is a multi-agency social media command center that enables agencies to:

Onboard and manage unlimited clients with secure profiles
Deploy custom AI content-generation agents
Plan and schedule content using a visual calendar
Automate posting via Make.com/Zapier and Buffer
Generate downloadable PDF client performance reports

This policy explains how we handle data within these functionalities.

3. Data We Collect

We may collect and process the following categories of personal and business data:

3.1 Information You Provide Directly

Name, email address, phone number, company name
Login credentials (encrypted)
Billing and subscription information
Client details you add to your account
Uploaded files, media, and content
Settings and personalization preferences

3.2 Automatically Collected Data

IP address and device details
Browser type and usage patterns
Log data and analytics
Cookies and similar tracking tools

3.3 Social Media & Third-Party Platform Data

When you connect accounts (e.g., Facebook, Instagram, LinkedIn, TikTok, Buffer), we may access permitted data such as:

Page or profile IDs
Scheduling metadata
Permissions granted
Analytics permissions (if authorized)

We do not store your social media passwords.

3.4 AI Usage Data

When using our AI Agents, we collect:

Prompts you enter
Generated outputs
Preferences for agent tone, instructions, or personality

This data improves service performance but is not used to train external AI models.

4. How We Use Your Data

We use the information we collect to:

Provide and operate QLM Social AI
Manage your account and client profiles
Generate AI-powered social media content
Create PDF performance reports
Schedule posts via automation partners
Process payments and manage subscriptions
Provide customer support
Improve platform features, security, and performance
Comply with legal obligations

We do not sell personal data to third parties.

5. Legal Basis for Processing (UK GDPR)

We process data under the following legal bases:

Contractual necessity – to provide QLM Social AI to you
Legitimate interests – improving services, preventing misuse
Consent – marketing emails, cookies, and third-party integrations
Legal obligation – tax, accounting, and compliance requirements

6. Data Sharing & Third-Party Services

We may share data with trusted third parties that help us operate QLM Social AI, including:

Hosting providers
Payment processors
Automation tools (Make.com, Zapier)
Scheduling services (Buffer)
Analytics platforms
Email communication services
AI model providers

All third parties are required to maintain strict data protection standards.

We do not permit third parties to use your data for their own marketing.

7. International Data Transfers

Some of our service providers may operate outside the UK.
When this happens, we ensure safeguards such as:

UK GDPR-approved Standard Contractual Clauses
Adequacy decisions
Equivalent security and compliance measures

8. Data Security

We implement a range of security measures, including:

Encryption of stored and transmitted data
Secure authentication and access controls
Regular monitoring and vulnerability assessment
Restricted access to sensitive information

However, no online service can guarantee 100% security.

9. Data Retention

We retain personal data only as long as necessary to:

Provide the service
Meet legal and financial obligations
Resolve disputes

You may request deletion of your account or data at any time (see Section 11).

10. Cookies & Tracking

We use cookies and tracking tools for:

Essential site operation
Analytics and performance
Remembering user preferences

You can manage cookies through your browser settings or via our cookie banner.

11. Your Rights (UK Residents)

Under UK GDPR, you have the right to:

Access your data
Correct inaccurate data
Delete your data (“right to be forgotten”)
Restrict processing
Object to processing
Transfer your data (“data portability”)
Withdraw consent at any time

Requests may be made by emailing support@qlmsocialsai.co.uk.
We respond within 30 days.

12. Children’s Privacy

QLM Social AI is not intended for children under 16.
We do not knowingly collect personal data from minors.

13. Third-Party Links

Our platform may include links to external websites.
We are not responsible for the privacy practices of third-party sites.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated effective date.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

QLM BUSINESS SOLUTIONS LIMITED
London, United Kingdom
Email: support@qlmsocialsai.co.uk